Operations Experience
December 2020 - present. MyTutor. Operations Coordinator.
July 2019 - August 2020. UniAdmissions. Operations Manager
Client Management
Responsibility for managing courses, schools contacts, and customer service delivery targets.
Ownership of client dispute and complaints responses.
Tutor Management
Management of tutor enquiries, placement matching, engagement and retention.
Fostering positive relationships by requesting regular feedback.
Customer Service
Ensuring resourcing needs match demand across multiple channels and customer profiles.
First port of call for tech support.
In-person experience delivery on course days, and continuous data-driven process iteration and systemisation.
Supporting staff training requests and opportunities.